EGUIDE:
This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.
PRESENTATION TRANSCRIPT:
Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
EGUIDE:
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
CASE STUDY:
Read this paper to learn how when Apex CoVantage needed a more sophisticated OCR solution they turned to the ABBYY FineReader Engine and started seeing the benefits almost immediately and continue to experiencing them every day.
WHITE PAPER:
With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
WHITE PAPER:
The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
WHITE PAPER:
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
WHITE PAPER:
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
EGUIDE:
As dynamic case management (DCM) moves into the broader business world, one of its biggest drivers is the need to ensure that knowledge workers have access to the right information at the right time. In this tip guide, readers will learn what author and MIT professor Steven J. Spear sees as the key trends in DCM's ongoing expansion and evolution.
EGUIDE:
Designing a case management architecture is more of an art—really, a balancing act—than a science. In this e-guide, readers will learn to address key considerations involved in designing an effective case management architecture that extends across the enterprise to enable better collaboration and decision-making.
