Call Centre Management Multimedia

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Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

ASICS EMEA Hits the Ground Running with Cloud-Based Mobility Solution sponsored by Microsoft VIDEO: Watch this video to learn how everyone at ASICS is in better shape to help the company attain its goal to become the number one brand for the sports enthusiast by using the Microsoft Enterprise Mobility + Security (EMS) solution. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

Advantage Cloud: A Clear Path to Modernizing B2B Integration sponsored by IBM WEBCAST: Many rely on outdated, manual systems to exchange critical data. Learn how to reshape B2B integration with the cloud. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Magic Quadrant for Data Center Backup and Recovery Software sponsored by IBM WEBCAST: Discover the strengths and cautions for the vendors in the Data Center Backup and Recovery Software Magic Quadrant. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Al Powers Smarter Investment Decisions - Intel Chip Chat sponsored by Intel and Google PODCAST: Listen to this Intel Chip Chat podcast to learn how a natural language interface used on Intel® Xeon® Scalable processors available on Google Cloud Platform can help financial institutions make more informed decisions. Posted: 05 Jun 2018 \| Premiered: Jun 5, 2018 TOPICS: IT Management

Health Insurance Provider Transforms Their Data Platform sponsored by IBM VIDEO: James Wade of Florida Blue discusses the solutions that helped reduce hold times and eliminate fraud. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

Branch, Cloud and Software Defined with Riverbend sponsored by Hewlett-Packard Enterprise VIDEO: David Groves explains how the app performance company is growing its services business in partnership with HPE. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

SWOT Assessment: IBM B2B Cloud Services sponsored by IBM WEBCAST: Discover the strengths, weaknesses, opportunities, and threats of IBM B2B Cloud Services in this Ovum analysis. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management