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This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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In today's ever-changing times,innovation in business models is a success differentiator for CEOs,as we learned from the IBM 2006 Global CEO Study.
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The goal of this white paper is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.
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This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
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This white paper explains the latest hactivist and cybercriminal methods of attack, and presents a 7-step guide you can use to safeguard your website from attack.
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Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
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This paper examines the three most common causes of data breaches—well-meaning insiders, targeted attacks from outside the organization, and malicious insiders-- and then illustrates each cause to show that breaches can occur in.
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This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included.
WHITE PAPER:
In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
