WHITE PAPER:
70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
WHITE PAPER:
Are you ready to solve the application visibility challenge? This resource outlines how a next-gen visibility solution provides the end-to-end visibility you need to win the battle.
WHITE PAPER:
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.
WHITE PAPER:
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
WHITE PAPER:
Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more.
WHITE PAPER:
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
WHITE PAPER:
This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
WHITE PAPER:
This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
