eRetail White Papers

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CIO Perspective: To be great at IT, you must be great at BPM sponsored by IBM WHITE PAPER: Sound business process management (BPM) lies at the heart of IT's ability to respond to the constant mandate to deliver "more for less." Access this resource for a Q&A on BPM with Toby Redshaw, the Group CIO leading a successful BPM program at Aviva plc, the world’s fifth largest insurance group. Posted: 06 Mar 2012 \| Published: 01 Jun 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes

Addressing changing customer behavior sponsored by IBM WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences. Posted: 13 Nov 2013 \| Published: 31 May 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software

Why Buy Vs. Build Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Service Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| ITIL

From Fear to Fortune: Lessons from Leveraging the Cloud sponsored by NetSuite WHITE PAPER: This resource describes the lessons that real-world organizations have learned from their journey to the cloud, and explores how the cloud can cure common business pain points. Posted: 12 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Cloud Computing \| Cloud Management \| Data Management \| Financial Management \| Financial Reporting \| Financing \| Forecasting, planning and budgeting software \| Global Economy \| Globalization \| Information Management \| SaaS ERP \| Software as a Service

Clinical Approach to Technical Upgrade sponsored by Hexaware Technologies WHITE PAPER: In this paper, discover the reasons why you should be considering an SAP upgrade to improve enterprise resource planning (ERP) and how to get started. Learn about new features of the latest SAP release as well as the technical advances and new technologies available to you. Posted: 01 Nov 2011 \| Published: 27 Oct 2011 TOPICS: Business Process Management \| Business Processes \| ERP \| ERP Software \| SAP (Product) \| Software \| Software Selection \| Software Upgrades

BPM Patterns & Practices in Industry sponsored by Oracle India Pvt. Ltd WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM. Posted: 31 May 2013 \| Published: 25 Jun 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Oracle (Product)

What to consider when upgrading to Oracle E-Business Suite Release 12.1 sponsored by Fujitsu & Oracle WHITE PAPER: This white paper details the 12 and 12.1 releases of Oracle E-Business Suite and the benefits that each software offers to businesses. Posted: 11 Oct 2011 \| Published: 11 Oct 2011 TOPICS: Business Intelligence \| Business Process Management \| Business Processes \| Data Management \| Data Management Software \| Data Quality \| Oracle (Product) \| ROI \| SOA

IBM Business Process Manager—Powerfully Simple sponsored by IBM WHITE PAPER: This white paper introduces a single platform which unprecedented visibility into all of your business processes enterprise-wide. Posted: 05 Aug 2011 \| Published: 05 Aug 2011 TOPICS: Application Performance Management \| Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Process Reengineering \| Business Processes \| Collaboration \| Enterprise Systems

Create a strong, dynamic customer experience sponsored by Hewlett Packard Enterprise WHITE PAPER: In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services. Posted: 20 Jan 2014 \| Published: 30 Nov 2012 TOPICS: Business Intelligence \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| eCommerce \| mCommerce \| Mobile CRM \| Retail Channels

Mobile "systems of interactions" driving business process innovation sponsored by IBM WHITE PAPER: In this white paper, get an overview of mobile systems, or "systems of interaction", including the business and technological challenges, as well as how these systems impact the application lifecycle. Posted: 06 Nov 2013 \| Published: 31 May 2013 TOPICS: Application Development \| Application Life-Cycle Management \| Business Processes \| Mobile Device Management \| Systems Design and Development \| Systems Development Life-cycles