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See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
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Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
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It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.
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Learn how to build a cohesive discovery and data unification strategy for your technology assets. You'll gain a bigger picture view for compliance, security, risk, employee experience, and financial decisions about your assets.
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Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.
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Understanding where your organization stands in the Identity Security Maturity Model can help you identify gaps and plan for improvement in your Identity Security strategy. Read this paper to learn more and find your place in the model.
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This paper explains how the NBA & WNBA were able to create and integrate nine customized workflows to screen, track, and grant tiered access for all the players and staff with the help of ServiceNow.
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This study sought to understand whether, and to what degree, an organization's adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits.
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Download a copy of this 16-page guide to see how a cloud-native CMS can make content delivery faster and easier for the ultimate personalized experience.