ITSM White Papers

(View All Report Types)
POSCO ICT builds agile IT Infrastructure with Red Hat Solutions on Intel XEON Severs
sponsored by Red Hat and Intel
WHITE PAPER: In this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Red Hat and Intel

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

How modern custom applications can spur business growth.
sponsored by ServiceNow
WHITE PAPER: Access this resource to learn about an advanced platform for ITSM that can help you empower your end-users to build their own custom applications. Discover the key advantages this approach can offer to your IT shop, end-users, and business as a whole and explore various customer success stories from your peers.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011

Hewlett Packard Enterprise

Efficient and Effective Strategies for ITIL and ITSM
sponsored by ORSYP
WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

ORSYP

Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Managed Mobility Services: Reduce Your Risk and Improve Productivity
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Enterprise

Next Gen IT and the Cloud
sponsored by ServiceNow
WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

Cloud Computing: Changing the Role and Relevance of IT Teams
sponsored by Data3
WHITE PAPER: In this informative resource, take a look at how the business computing landscape is changing as a result of cloud adoption, and learn how IT leaders can harness the power of the cloud to reclaim their relevance and reach success.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Data3

15 Popular IT and Business Certifications
sponsored by Global Knowledge
WHITE PAPER: This report reviews the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.
Posted: 30 Apr 2014 | Published: 30 Apr 2014

Global Knowledge